Refund Policy
Last updated: January 30, 2026
We want you to be completely satisfied with Aerostic. If you're not happy, we offer a straightforward refund policy.
14-Day Free Trial
All new accounts start with a 14-day free trial. During this period, you can explore all features without any payment. No credit card is required to start your trial.
Refund Eligibility
After your trial ends and you subscribe to a paid plan:
- First 7 days: Full refund, no questions asked
- 8-30 days: Pro-rated refund based on unused days
- After 30 days: No refunds, but you can cancel anytime
How to Request a Refund
- Email us at billing@aerostic.com
- Include your account email and reason for refund
- We'll process your request within 3-5 business days
- Refunds are credited to your original payment method
Non-Refundable Items
- One-time setup or onboarding fees (if applicable)
- Add-on message credits beyond your plan
- Custom development or integration work
- Accounts terminated for policy violations
Subscription Cancellation
You can cancel your subscription at any time from your dashboard. Upon cancellation:
- Your account remains active until the end of the billing period
- No further charges will be made
- You can reactivate anytime by subscribing again
Refund Processing Time
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-7 business days |
| UPI | 3-5 business days |
| Net Banking | 5-7 business days |
Contact Us
Have questions about refunds? Contact our billing team:
Email: billing@aerostic.com
WhatsApp: +91 99999 99999
Hours: Monday-Saturday, 10 AM - 7 PM IST